Warranty Overview
Every KirbEbike conversion kit is backed by our 1-Year Global Warranty.
Warranty coverage varies by region:
- United Kingdom: 1 year of FREE repair service for both the e-bike system and battery.
- United States & Netherlands: 1 year of FREE battery repair service.
- All Other Regions: Coverage against manufacturing defects under our standard warranty.
For warranty assistance, please contact support@kirbebike.com before attempting any repairs.
Warranty Period and Eligibility
The warranty is automatically registered when the original purchaser receives a product purchased through the KirbEbike online store.
This warranty applies only to the original purchaser and is non-transferable unless otherwise approved by KirbEbike.
Proof of purchase is required for all warranty claims.
Covered Products
Conversion Kits & Batteries
KirbEbike will repair or replace any component determined to have a manufacturing defect during the applicable warranty period.
Replacement parts or repaired products remain covered for the remainder of the original warranty period and do not extend the original warranty.
Warranty decisions are made solely by KirbEbike after reviewing the submitted information.
Warranty Exclusions
This limited warranty does not cover:
- Accidents, abuse, misuse, negligence, improper storage, or abnormal use, including racing, stunt riding, or other activities inconsistent with the intended use of the product.
- Unauthorized modifications, disassembly, or repairs.
- Improper installation, assembly, maintenance, adjustment, or operation not in accordance with the user manual.
- Damage caused by accessories, parts, or equipment not supplied or approved by KirbEbike.
- Cosmetic damage, including scratches, dents, or normal wear and tear that does not affect product functionality.
- Damage caused by fire, flooding, storms, lightning, earthquakes, theft, improper power supply, or other external causes.
For batteries, this warranty also excludes:
- Damage caused by improper charging or the use of incompatible chargers.
- Batteries that have been opened, modified, or show signs of tampering.
- Batteries used with products other than approved KirbEbike systems.
- Normal battery capacity loss resulting from regular use over time.
Claims Procedure
1. Warranty Claims
All warranty claims must be submitted to support@kirbebike.com.
To process your claim, please provide:
- Proof of purchase
- Original order number
- Photos or videos clearly showing the issue
KirbEbike may request additional information before approving a warranty claim.
Warranty replacement parts are provided free of charge where applicable. Installation and labor costs are not covered unless otherwise authorized by KirbEbike.
2. Shipping Damage Claims
If your order arrives damaged during shipping, please contact support@kirbebike.com within 7 days of delivery and provide photo or video evidence.
Claims submitted more than 7 days after delivery may not be eligible for replacement or compensation.
Repair Service
For repairs performed by third-party bicycle shops or service providers, KirbEbike will provide warranty replacement parts where applicable. Labor or service charges are not covered unless otherwise agreed in writing by KirbEbike.
Notes
- This warranty covers manufacturing defects only. It does not cover damage resulting from misuse, accidents, unauthorized modifications, or normal wear and tear.
- Replacement parts and repaired products remain covered only for the remainder of the original warranty period.
- KirbEbike reserves the right to inspect products and determine warranty eligibility for all claims.