We have a 7-day return policy, which means you can request a return within 7 days of receiving the item.

To be eligible for a return, your item must be in the same condition as the item you received, unworn or unused, labeled, and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, you can contact us at support@kirbebike.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back to us without prior request for return will not be accepted.

You can always contact us at support@kirbebike.com with any return questions.

Damage and problems

Please check your order upon receipt, and if the item is defective, damaged or received the wrong item, please contact us immediately so we can assess the problem and correct it.

Exception/Non-Returnable Items

Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), custom items (such as special order or personalized items), and personal care items (such as beauty products). We also do not accept hazardous materials, Return of flammable liquid or gas.

If you have any questions or concerns about a specific item, please contact us.Unfortunately, we do not accept returns of specials or gift cards.

Exchange

The quickest way to make sure you get what you want is to return the item you have, and once the return is accepted, buy the new item separately.

Refund

We will notify you when we receive and inspect your return and let you know if your refund has been approved. If approved, you will be automatically refunded to your original payment method. Keep in mind that it may also take some time for your bank or credit card company to process and issue the chargeback.

If the return is caused by the consumer, the consumer is responsible for shipping costs. The specific cost should depend on the courier company you choose.

If, due to us, the goods received are damaged or incorrect, the consumer is not responsible for the shipping costs.